P Pelangi Pintar
Organised helpdesk interface overview

Our Arrangements

Three ways to build a calmer support desk

Each arrangement is designed for a different stage of readiness — begin wherever makes sense for your team right now.

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Our Method

How we approach every engagement

01

Listen First

We begin by understanding how your messages arrive today — without assumptions.

02

Map & Assess

We chart the flow of customer communications and identify where things slow down or get lost.

03

Configure & Train

We set up the chosen platform carefully and train your team until they feel at ease.

04

Review & Adjust

For ongoing clients, we return each quarter to review patterns and refine what's in place.

Support flow review session

Arrangement 1

Support Flow Review

RM 560

A gentle first step for owners whose customer messages arrive across email, chat, and social and sometimes slip through. We map how requests come in and where replies get delayed, then outline a calmer shared approach. You receive a short summary and a fitting tool shortlist. Suited to small service and retail businesses.

What's included:

  • Discovery call to understand your current setup
  • Written mapping of incoming message channels
  • Identification of delay and drop-off points
  • Shortlist of suitable helpdesk tools with notes
  • Short written summary report

Typical process:

1
Initial call (45–60 min) to hear about your current setup
2
Internal analysis and tool research (3–5 working days)
3
Delivery of written summary with recommendations
4
Follow-up call to walk through the report together

Typical timeline: 1 week

Ask About This Arrangement
Helpdesk configuration and onboarding

Arrangement 2

Helpdesk Setup & Team Onboarding

RM 1,220

For businesses ready to bring messages into one tidy place. We set up a shared inbox, sensible categories, and gentle reply templates, then run patient training so the team feels at ease. Includes a short reference guide. Designed for small teams wanting a calm, supported start.

What's included:

  • Shared inbox configuration for your chosen platform
  • Ticket categories set up around your service types
  • Gentle reply templates for frequent customer questions
  • Structured team training session (2–3 hours)
  • Written reference guide for daily use
  • 30-day email support after handover

Typical process:

1
Requirements call — understanding team size, channels, categories needed
2
Platform configuration with your categories and templates
3
Training session with the whole team
4
Reference guide delivered and 30-day support period begins

Typical timeline: 2–3 weeks

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Quarterly support review and connected systems

Arrangement 3

Connected Support & Quarterly Review

RM 2,140

A longer arrangement linking your helpdesk with customer records and other tools so context stays in one place. Each quarter we review response patterns, adjust templates, and suggest measured improvements. Covers priority support and a tailored review note. Intended for businesses caring for a growing customer base.

What's included:

  • Full helpdesk setup and team onboarding (as Arrangement 2)
  • Integration with customer records or CRM tool
  • Connection to other business tools where relevant
  • Quarterly review of response patterns and template performance
  • Tailored written review note each quarter
  • Priority email support throughout the arrangement

Typical process:

1
Setup and onboarding (as Arrangement 2)
2
Integration with customer records and relevant tools
3
First quarterly review — typically 3 months after go-live
4
Ongoing quarterly reviews with written notes and adjustments

Ongoing arrangement with quarterly check-ins

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Choose the Right Fit

What each arrangement includes

Feature Flow Review
RM 560		 Setup & Onboarding
RM 1,220		 Connected Support
RM 2,140
Message flow mapping
Tool shortlist & recommendation
Shared inbox configuration
Reply templates
Team training session
Written reference guide
CRM / tool integration
Quarterly review & notes
Priority ongoing support
Best for... First look at your setup Ready to make a change Growing customer base

Not sure which fits best? Write to us — we're happy to help you work it out.

Our Standards

What we uphold across every arrangement

Data Privacy

All customer data handling follows Malaysia's Personal Data Protection Act. We configure access controls from the start and explain privacy settings to your team during onboarding.

Written Deliverables

Every engagement produces written documentation — a summary report, a reference guide, or a quarterly review note. Nothing is delivered verbally alone.

Neutral Platform Advice

We have no commercial relationship with any helpdesk vendor. Our recommendations are based entirely on what fits your team and budget.

Pricing

Fixed fees, no surprises

Flow Review

RM 560

One-time project fee

  • Discovery call
  • Flow mapping
  • Tool shortlist
  • Written summary
Enquire
Most popular

Setup & Onboarding

RM 1,220

One-time project fee

  • Everything in Flow Review
  • Inbox configuration
  • Templates & categories
  • Team training + guide
  • 30-day email support
Enquire

Connected Support

RM 2,140

Ongoing arrangement

  • Everything in Setup
  • CRM integration
  • Quarterly reviews
  • Priority support
Enquire

Not sure where to start? A short conversation helps.

Tell us a little about your business and how customer messages currently reach you — we'll help you find the right arrangement at the right time.

Get in Touch