Privacy Policy

1. About This Policy

This Privacy Policy applies to personal data collected by Pelangi Pintar ("we", "us", "our") through our website at {{DOMAIN}} and through the delivery of our helpdesk consulting services to clients.

If you have questions about how we handle your information, you can reach us at privacy@{{DOMAIN}}.

2. Personal Data We Collect

We collect personal data through the following channels:

• Contact forms on our website (name, email address, phone number, message content)
• Email correspondence and phone calls related to service enquiries
• Service delivery — information shared during consulting engagements
• Cookies and analytics tools on our website (see Section 5)

The legal bases we rely on under the PDPA include your consent (when you submit a form or accept cookies), the performance of a contract (when delivering services you have engaged us for), and our legitimate interest in communicating with potential clients.

We retain contact form data for up to 24 months. Client engagement records are kept for up to 5 years for business administration purposes. You may request deletion at any time (see Section 6).

3. How We Use Your Information

Personal data collected is used for:

• Responding to your enquiries and scheduling consultations
• Delivering helpdesk consulting services you have engaged
• Sending service-related communications (e.g. review notes, session reminders)
• Improving our website and understanding visitor behaviour through analytics
• Meeting legal and regulatory obligations where required

We do not sell personal data to third parties. Where we share data with service providers (such as cloud storage or analytics platforms), we do so under appropriate data processing agreements.

Marketing communications are sent only with your explicit consent and include an unsubscribe option in every message.

4. How We Protect Your Data

• Our website uses HTTPS encryption for all data transmission
• Access to client data is restricted to staff members who need it to deliver services
• We use cloud services that comply with recognised security standards
• We periodically review our data handling practices
• In the event of a data breach that affects your rights, we will notify you and the relevant authority within the timeframes required under Malaysian law

5. Cookies

Our website uses cookies to support basic functionality and to understand how visitors use the site. Cookie categories include essential cookies (necessary for the site to work), analytics cookies (to understand visitor behaviour), and preference cookies (to remember your settings).

You can manage your cookie preferences through the cookie banner on our homepage or by visiting our Cookie Policy page.

6. Your Rights Under the PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding personal data we hold about you:

• Right of access — to request a copy of the personal data we hold about you
• Right of correction — to ask us to correct inaccurate or incomplete data
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
• Right to limit processing — to ask us to stop using your data for certain purposes
• Right to lodge a complaint — with the Department of Personal Data Protection Malaysia (JPDP) if you believe your rights have been breached

To exercise any of these rights, please contact us at privacy@{{DOMAIN}}. We will respond within 21 working days.

7. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policies of any third-party sites you visit from our pages.

8. Children's Privacy

Our services are intended for business owners and adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we become aware that we have done so, we will delete the data promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised "Last Updated" date. For significant changes, we will notify clients directly where possible.

10. Contact Us About Privacy

If you have any questions about this policy or how we handle your data: